Client Success Lead — Implementations & Account Growth

McKesson; North Carolina; Hybrid; USD 72,000 - 120,000; Full time

Job summary

McKesson is seeking an experienced post-sale client success professional in the United States. You will own onboarding, adoption, and value realization, serving as the primary client partner and coordinating internal teams to ensure success.

The role requires 4+ years of relevant experience in client implementations or customer success, with strong analytical and communication skills to drive outcomes and ROI.

Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Certifications in project management, healthcare, analytics, or customer success are preferred.
• Experience leading client implementations and cross-functional initiatives is expected.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Account management

Customer success

Cross-functional leadership

Healthcare domain

Performance reporting

Data storytelling

Risk management

Executive communication

Change management

Analytical problem solving

Prioritization

Continuous improvement

Education

Degree or equivalent

Job description

McKesson is seeking an experienced post-sale client success professional in the United States. You will own onboarding, adoption, and value realization, serving as the primary client partner and coordinating internal teams to ensure success.

The role requires 4+ years of relevant experience in client implementations or customer success, with strong analytical and communication skills to drive outcomes and ROI.