Pharma Customer Onboarding Specialist (Hybrid)

Randstad USA; Irving (TX); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Randstad USA seeks a Customer Onboarding Specialist to drive smooth onboarding for pharmacy and specialty distribution customers. You will coordinate account setup, track milestones, and partner with Sales, Credit, Regulatory, Contract Administration, and Customer Operations to ensure readiness to order.

The role requires advanced organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in healthcare, pharmaceutical distribution, specialty pharmacy, or medical supply industries.
• Experience using Salesforce, SAP, Smartsheet, or similar business systems.
• Experience supporting cross-functional projects or customer onboarding processes.

Responsibilities

• Support onboarding activities for new customer accounts from initiation through activation.
• Review onboarding requirements and ensure necessary documentation is complete and accurate.
• Coordinate onboarding tasks across multiple internal departments.
• Track onboarding progress and proactively follow up on outstanding items.
• Monitor onboarding timelines and assist in meeting established service level agreements (SLAs).
• Identify and elevate onboarding risks, delays, or process bottlenecks.
• Respond to customer, sales, and internal stakeholder inquiries.
• Maintain onboarding records and workflow documentation.
• Generate onboarding status updates and reports.
• Research and analyze customer information using systems such as Salesforce, SAP, and other onboarding tools.
• Support special projects, process documentation, and continuous improvement initiatives.
• Perform additional administrative and operational support tasks as assigned.

Skills

Pharmaceutical

Customer support

Customer Onboarding

Account Setup

Organizational Skills

Education

High School

Tools

Salesforce

SAP

Smartsheet

Job description

Randstad USA seeks a Customer Onboarding Specialist to drive smooth onboarding for pharmacy and specialty distribution customers. You will coordinate account setup, track milestones, and partner with Sales, Credit, Regulatory, Contract Administration, and Customer Operations to ensure readiness to order.

The role requires advanced organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.