Healthcare Client Implementation & Success Lead

McKesson’s Corporate; North Carolina; Hybrid; USD 72,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Job summary

McKesson is seeking a Post-Sale Client Success Lead to own end-to-end client implementations and ongoing account performance, ensuring onboarding, adoption, and measurable value realization. You will partner with cross-functional teams to translate clinical needs into effective product use and data-driven insights.

Responsibilities include leading complex implementations, managing risks, and delivering on contractual commitments while using data to demonstrate ROI and outcomes.

Qualifications

• Degree or equivalent required; typically 4+ years of relevant experience.
• Certifications in project management, healthcare, analytics, or customer success preferred.
• Experience in client implementations and account management is important.

Responsibilities

• Own end-to-end post-sale client success from implementation through ongoing performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product use and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health and proactively manage risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.

Skills

Client implementation

Account management

Cross-functional leadership

Analytics storytelling

Education

Degree or equivalent

Tools

PM certifications

Job description

McKesson is seeking a Post-Sale Client Success Lead to own end-to-end client implementations and ongoing account performance, ensuring onboarding, adoption, and measurable value realization. You will partner with cross-functional teams to translate clinical needs into effective product use and data-driven insights.

Responsibilities include leading complex implementations, managing risks, and delivering on contractual commitments while using data to demonstrate ROI and outcomes.