Launch & Onboarding Specialist

Rx Savings Solutions; Overland Park (KS); On-site; USD 70,000 - 117,000; Full time

Job summary

McKesson is seeking an Implementation Analyst to join its Business Operations team and manage tactical and operational communication and processes that ensure a successful launch and high-quality client experience throughout onboarding.

The position focuses on onboarding timelines, cross-functional collaboration, and maintaining project plans, with no sponsorship available for this role. Based in Overland Park, KS, the role supports efficient implementation and ongoing client administration.

Qualifications

• Degree or equivalent, and 4+ years’ experience in employee voluntary benefits or client on-boarding & servicing.
• Project Management experience required, including high level of organization and planning skills, ability to create plans and the diligence to follow through and monitor the plans through design to execution.
• Experience understanding of file transfer methods, including strong knowledge of file layout’s structure and how to communicate to clients regarding the specifications and details.
• Ability to identify and manage risks appropriately to ensure projects are delivered on time.
• Strong requirements gathering and translation for business processes.
• Experience using AI tools (e.g. Copilot, Claude or similar).
• The ability to analyze compliance and control initiatives and to engage other team members in process improvement projects.
• Demonstrated sound judgement, problem solving, decision making, and execution skills.
• Ability to work both independently as well as in a team environment.

Responsibilities

• Ensure a consistent and efficient client on-boarding transition to ongoing account administration.
• Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties.
• Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
• Proactively identify and research on-boarding problems or trends and develop and implement resolutions.
• Responsible for tactical set up of new clients.
• Administer everyday workflow of all implementation processes and provide technical support to all teams.
• Coordinate with team to resolve all issues within required timeframe, recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
• Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same.
• Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.
• Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
• Collaborate with system integration team and ensure compliance to all client requirements, provide appropriate training to clients, and ensure efficient implementation of all systems.
• Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
• Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for our clients to do business with PPC.
• Facilitate the removal of process barriers such as bottlenecks, technology constraints, or resource constraints through directing and influencing the activities of other internal areas.
• Keep abreast of business and workflow changes and instill a sense of urgency in partners to ensure that clients are getting the level of responsiveness and service they expect.

Skills

Project Management

Communication

Client Onboarding

Risk Management

AI Tools

Collaboration

Education

Degree or equivalent

Tools

JIRA

Confluence

SharePoint

SQL

Job description

McKesson is seeking an Implementation Analyst to join its Business Operations team and manage tactical and operational communication and processes that ensure a successful launch and high-quality client experience throughout onboarding.

The position focuses on onboarding timelines, cross-functional collaboration, and maintaining project plans, with no sponsorship available for this role. Based in Overland Park, KS, the role supports efficient implementation and ongoing client administration.