Strategic Customer Implementation Lead

Syringa Networks; Boise (ID); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Syringa Networks is seeking a Customer Program Manager to lead our most complex customer implementations and multi-site deployments from initiation to activation.

The role acts as a customer advocate, aligning Sales, Operations, Engineering, Customer Success, and external vendors. You will mentor delivery managers, promote best practices, and drive program governance, risk management, and delivery excellence across initiatives.

Qualifications

• 5+ years in project, program, or service delivery management.
• Experience managing complex customer-facing projects.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities and cross-functional teams.
• Experience presenting to executive-level stakeholders.
• Telecommunications, tech, managed services, or SaaS experience.
• PMP, CAPM, Agile, or equivalent certification.
• Experience managing multi-site implementations.
• Familiarity with NetSuite, CRM, PM platforms.

Responsibilities

• Lead Syringa's largest and most complex customer implementations.
• Manage multi-site, multi-phase, high-visibility customer projects.
• Develop project plans, timelines, milestones, and communication strategies.
• Identify dependencies and coordinate resources across departments.
• Drive accountability among internal teams and external partners.
• Ensure commitments to customers are achievable and supported internally.
• Promote accountability across project stakeholders.

Skills

Stakeholder management

Communication

Organization

Cross-functional coordination

Education

PMP certification

CAPM certification

Agile certification

Tools

NetSuite

CRM systems

PM tools

Job description

Syringa Networks is seeking a Customer Program Manager to lead our most complex customer implementations and multi-site deployments from initiation to activation.

The role acts as a customer advocate, aligning Sales, Operations, Engineering, Customer Success, and external vendors. You will mentor delivery managers, promote best practices, and drive program governance, risk management, and delivery excellence across initiatives.