Senior Customer Success & Implementation Manager

Triwill Group; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Triwill Group is seeking a Senior Customer Success & Implementation Manager to own end-to-end customer journeys from onboarding to long-term success. You will lead complex software implementations and platform migrations, collaborating with senior client stakeholders to align technology with business outcomes and measurable goals.

The role combines project leadership with relationship management, strategic advising, and customer advocacy, working cross-functionally to remove blockers and

Qualifications

• Lead meaningful customer journeys across implementation, onboarding, adoption, and long-term success.
• Own complex software implementations and platform migrations from planning through launch.
• Role combines project leadership, relationship management, strategic advising, and customer advocacy.
• Work with senior customer stakeholders to align technology solutions with business objectives and measurable outcomes.
• Cross-functional collaboration with Sales, Product, Support to remove roadblocks and improve customer experiences.
• Help establish scalable Customer Success processes, templates, and best practices within a growing organization.
• High-impact consultative, organized, and customer-focused professional shaping customer outcomes and internal processes.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success & Implementation Manager based in the United States.

• This role is an opportunity to lead meaningful customer journeys across implementation, onboarding, adoption, and long-term success.


• You will own complex software implementations and platform migrations from initial planning through successful launch.


• The position combines project leadership, relationship management, strategic advising, and customer advocacy.


• You will work closely with senior customer stakeholders to align technology solutions with business objectives and measurable outcomes.


• Cross-functional collaboration will be essential, partnering with Sales, Product, Support, and other teams to remove roadblocks and improve customer experiences.


• You will also help establish scalable Customer Success processes, templates, and best practices within a growing organization.


• This is a high-impact role for a consultative, organized, and customer-focused professional who enjoys shaping both customer outcomes and internal processes.