Strategic Customer Programs Lead

Syringa-Networks-LL; Boise (ID); On-site; USD 90,000 - 150,000; Full time

Job summary

Syringa Networks seeks a Customer Program Manager to lead its most complex customer implementations, spanning multi-site deployments and strategic initiatives. You will serve as the customer advocate, aligning Sales, Operations, Engineering, CX, and external partners to ensure successful activation and value realization.

The role emphasizes governance, risk management, and delivery excellence, while mentoring a team of Customer Delivery Managers and driving scalable PM practices across the CX

Qualifications

• 5+ years in project, program, implementation, or service delivery management.
• Experience managing complex customer-facing projects.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities simultaneously.
• Proven experience coordinating cross-functional teams.
• Strong problem-solving and conflict-resolution capabilities.
• Experience presenting to executive-level stakeholders.
• PM certification (PMP/CAPM/Agile) preferred.

Responsibilities

• Lead Syringa's largest and most complex customer implementations across multi-site deployments.
• Manage multi-phase, high-visibility customer projects with clear milestones.
• Develop project plans, timelines, milestones, and communication strategies.
• Coordinate resources across Sales, Operations, Engineering, CX, and Vendors.
• Provide risk management, governance, and delivery excellence throughout.
• Mentor Customer Delivery Managers and promote PM best practices.

Skills

Strategic planning

Stakeholder management

Cross-functional coordination

Executive communication

Education

PM certification (PMP/CAPM/Agile)

Tools

NetSuite

CRM platforms

Job description

Syringa Networks seeks a Customer Program Manager to lead its most complex customer implementations, spanning multi-site deployments and strategic initiatives. You will serve as the customer advocate, aligning Sales, Operations, Engineering, CX, and external partners to ensure successful activation and value realization.

The role emphasizes governance, risk management, and delivery excellence, while mentoring a team of Customer Delivery Managers and driving scalable PM practices across the CX