Strategic Customer Growth Partner

UKG (Ultimate Kronos Group); Columbia (SC); On-site; USD 164,000 - 235,000; Full time

Job summary

UKG is seeking a Managing Partner, Strategic Customer Team to drive long-term value from key customer relationships. You will lead executive engagement, orchestration across functions, and multi-year account strategies to deliver measurable outcomes.

The role requires extensive experience with enterprise software, strategic account management, and cross-functional leadership, with a focus on growth, retention, and transformation at scale.

Qualifications

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM Experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value.

Responsibilities

• Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Develop and execute multi-year account strategies that align customer priorities with UKG’s capabilities, innovation roadmap, and strategic investments.
• Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives.
• Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy.
• Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship.
• Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities.
• Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG.
• Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth.
• Develop trusted relationships with C-suite executives; facilitate executive business reviews and governance meetings.
• Position UKG as a long-term strategic advisor by connecting customer priorities with UKG’s vision, innovation, and expertise.
• Expand executive engagement across multiple buying centers to strengthen UKG’s influence and long-term partnership.
• Mobilize cross-functional teams across Sales, Customer Success, Services, Product, Support, Marketing, and Executive Leadership to execute against strategic priorities.
• Align executive sponsors and internal stakeholders around customer commitments, transformation initiatives, and growth opportunities.
• Remove organizational barriers that impede customer success or strategic progress.
• Lead executive-level escalations requiring enterprise coordination and executive sponsorship.
• Partner closely with Enterprise Account Executives to align long-term account strategy with commercial priorities and customer objectives.
• Create executive alignment and strategic conditions that accelerate customer growth and expansion opportunities.
• Collaborate with Product, Services, and Customer Success to influence investments that improve customer outcomes and strengthen long-term partnerships.
• Share customer insights to influence UKG’s product roadmap, go-to-market strategy, and innovation priorities.

Skills

Executive leadership

Strategic account management

Enterprise software

GTM strategy

Governance & programs

Cross-functional leadership

Relationship management

Negotiation & communication

Job description

UKG is seeking a Managing Partner, Strategic Customer Team to drive long-term value from key customer relationships. You will lead executive engagement, orchestration across functions, and multi-year account strategies to deliver measurable outcomes.

The role requires extensive experience with enterprise software, strategic account management, and cross-functional leadership, with a focus on growth, retention, and transformation at scale.