Strategic Customer Care & Data Specialist

PSG Global Solutions; Mansfield (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A global solutions provider is seeking a Customer Care Representative to deliver exceptional service, manage customer orders, and perform data analysis. Candidates must have a high school diploma and relevant customer service experience. Strong communication and analytical skills are essential. This role offers opportunities to improve processes and support key strategic customers. Join a dynamic environment that encourages professional growth and expertise development.

Qualifications

• Customer service experience is required.
• Bachelor's preferred but high school diploma with comparable experience is accepted.
• Strong analytical skills and ability to solve complex issues.

Responsibilities

• Provide solution-oriented support for customer service.
• Manage customer orders and pricing setup requirements.
• Support process improvements for efficiency and quality.

Skills

Customer Service experience

Analytical and problem solving skills

Interpersonal and team-oriented skills

Communication skills

Education

High school diploma or Bachelor's degree

Tools

Salesforce.com

Microsoft Office Access

Excel

Tableau

Job description

A global solutions provider is seeking a Customer Care Representative to deliver exceptional service, manage customer orders, and perform data analysis. Candidates must have a high school diploma and relevant customer service experience. Strong communication and analytical skills are essential. This role offers opportunities to improve processes and support key strategic customers. Join a dynamic environment that encourages professional growth and expertise development.