Strategic Customer Accounts Specialist

Nolato; Vermont; Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

Nolato is a global leader in precision injection molding and contract manufacturing, seeking a Customer Account Specialist in Royalton, VT. You will support customers by managing orders, answering inquiries, and handling service issues to strengthen relationships and meet sales objectives.

You will coordinate with production and shipping teams, maintain price history, and ensure timely delivery while contributing to forecasts and customer satisfaction across Vermont sites.

Qualifikationen

• Bachelor's Degree and/or 5-7 years related.
• Proficient in Microsoft Office Suite & Windows operating systems.
• Excellent communication, time management and organizational.
• Ability to manage multiple priorities and accounts.
• Must be able to function well in a team-oriented environment.
• Flexibility to work additional hours when needed.
• Professional demeanor with some travel.
• Continuous improvement mindset.
• Spanish proficiency a plus.

Aufgaben

• Lead and manage day-to-day customer service operations such as new order entry, maintaining the price history file, and open order reporting.
• Notifies customers of delivery information once the order has been acknowledged by manufacturing. Reconciles with customer any differences between requested delivery and acknowledged delivery dates.
• Responsible for maintaining system for order & customer correspondence.
• Responsible for tracking the delivery.
• Serves as liaison between the customer and other internal departments.
• Coordinate with production and shipping teams to prevent service disruptions and meet sales goals.
• Focus on monthly sales and maintain quarterly and annual customer forecasts.
• Serve as the primary point of contact for assigned customers, maintaining continuity across Vermont sites.
• Maintain RMA process from initiation through resolution.

Kenntnisse

Communication

Time management

Organization

Teamwork

Ausbildung

Bachelor's Degree

Tools

Microsoft Office

Windows OS

Jobbeschreibung

Nolato is a global leader in precision injection molding and contract manufacturing, seeking a Customer Account Specialist in Royalton, VT. You will support customers by managing orders, answering inquiries, and handling service issues to strengthen relationships and meet sales objectives.

You will coordinate with production and shipping teams, maintain price history, and ensure timely delivery while contributing to forecasts and customer satisfaction across Vermont sites.