Strategic Customer Account Manager — Southeast Growth

Nestlé S.A.; Arlington (VA); On-site; USD 118,000 - 151,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance incentives

Job summary

The Nestlé USA Customer Account Manager will drive category growth with assigned customers, aiming for annual sales and spend targets while building strong relationships across cross-functional teams. You will work with Commercial Development, Sales Analysts, Shopper Marketing, Category Management, Finance, and Field Execution to implement business plans and deliver market share gains.

Travel required 10%–15%.

Qualifications

• Bachelor’s degree (business-related preferred), and minimum of 5 years of relevant sales or account management experience is required.
• Strong ability for collaboration, courage, speed, and agility; being a productive team player.
• Effective communication skills, both oral and written, strong judgement in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint) and ability to work in various operating systems (i.e., customer portals).
• Strategic analytical skills; experience with data sources and such as Power BI, Circana, & Nielsen.
• Skilled in business mathematics.
• Exceptional organizational and time management skills are essential.
• Strong presentation and negotiation skills.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
• Ability to create compelling, fact-based selling stories and customer plans.
• Ability to resolve issues promptly and communicate potential impacts to stakeholders.

Responsibilities

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Develop customer promotion plans based on distribution, category trends, and promotional activities.
• Partner with Category Management and/or Sales Analysts to transform 4Ps analytics and insights into action.
• Ownership of forecast and event planning in Osprey.
• Ownership of Trade Rate Report to track & monitor sales performance, and financial & profitability metrics.
• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

Skills

Collaboration

Communication

Problem-solving

Strategic thinking

Negotiation

Presentation

Time management

Organization

Sales fundamentals

Customer service orientation

Data interpretation

Education

Bachelor’s degree in business-related field

Tools

Power BI

Circana

Nielsen

Excel

PowerPoint

Outlook

Teams

Job description

The Nestlé USA Customer Account Manager will drive category growth with assigned customers, aiming for annual sales and spend targets while building strong relationships across cross-functional teams. You will work with Commercial Development, Sales Analysts, Shopper Marketing, Category Management, Finance, and Field Execution to implement business plans and deliver market share gains.

Travel required 10%–15%.