Strategic Customer Account Manager — On-Site Growth & Renewals

United Way of Greenville County; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Disability insurance

Flexible spending account

Life insurance

401(k) with employer 3% contribution

Paid time off

Job summary

ChemDAQ's Customer Account Manager role focuses on onboarding, service delivery, and contract renewals, serving as the central link between customers and internal teams. This on-site position requires meticulous attention to detail, disciplined follow-through, and the ability to manage multiple timelines with a customer-first mindset.

The CAM will build product and program expertise, tailor terms to customer needs, and sustain proactive communications to ensure satisfaction and timely renewals.

Qualifications

• Bachelor's degree in business, communications, marketing, or related field, or equivalent professional experience.
• Prior experience in customer service, account management, or a customer-facing operations role.
• Exceptional attention to detail and comfort managing information across multiple systems.
• Strong organizational, time management, and prioritization skills.
• Ability to work independently while collaborating effectively across departments.
• Demonstrated ability to solve problems creatively and pivot when needed.
• Excellent verbal and written communication skills.
• Professional, customer-centric demeanor with ownership and accountability.

Responsibilities

• Own Customer Relationships: primary contact for assigned customer accounts, building strong relationships grounded in responsiveness and trust.
• Manage Onboarding: guide onboarding from order confirmation through system implementation, ensuring clarity around timelines and processes.
• Drive Contract Renewals: own annual contract renewal process for service programs, ensuring accuracy and on-time execution.
• Customize Customer Terms: tailor contract terms to meet customer-specific requirements.
• Develop Product & Program Expertise: build deep expertise in equipment and service programs to advise customers confidently.
• Maintain Customer Touchpoints: sustain regular proactive contact throughout the contract lifecycle.
• Collaborate Cross-Functionally: coordinate with Sales, Production, Technical Services, and Accounting.
• Manage Quotes and Documentation: prepare/process quotes, sales orders, and service renewals.
• Maintain Data Integrity: keep customer records accurate across systems.
• Support Channel Partners: assist independent reps and distributors by documenting commitments.
• Relay Customer Feedback: gather and relay feedback to improve service delivery.

Skills

Attention to detail

Organizational skills

Time management

Cross-functional collaboration

Problem solving

Communication (verbal & written)

Ownership mindset

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

ChemDAQ's Customer Account Manager role focuses on onboarding, service delivery, and contract renewals, serving as the central link between customers and internal teams. This on-site position requires meticulous attention to detail, disciplined follow-through, and the ability to manage multiple timelines with a customer-first mindset.

The CAM will build product and program expertise, tailor terms to customer needs, and sustain proactive communications to ensure satisfaction and timely renewals.