CDMO Customer Accounts Leader: Growth & Operations

Formulated Solutions; Largo (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading pharmaceutical company seeks a Manager, Customer Accounts, to serve as the primary liaison for customer relations. The role involves building strong connections, leading business reviews, and ensuring optimal account performance. Ideal candidates will have 5+ years of customer management experience in a contract manufacturing environment, excellent communication skills, and knowledge of supply chain operations. This position promotes a customer-centric culture focused on continuous improvement and collaboration.

Qualifications

• 5+ years of experience in customer account management or customer service leadership within a CDMO.
• Proven track record of leading customer-focused teams and processes.
• Knowledge of FDA regulations and Lean manufacturing.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Lead regular customer business reviews and operational meetings.
• Proactively assess customer health and satisfaction.

Skills

Customer Focus

Relationship Building

Strategic Thinking

Communication

Problem Solving

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

NetSuite

Microsoft Office

Job description

A leading pharmaceutical company seeks a Manager, Customer Accounts, to serve as the primary liaison for customer relations. The role involves building strong connections, leading business reviews, and ensuring optimal account performance. Ideal candidates will have 5+ years of customer management experience in a contract manufacturing environment, excellent communication skills, and knowledge of supply chain operations. This position promotes a customer-centric culture focused on continuous improvement and collaboration.