Strategic Customer Account Manager

Xpresstechfreight; Northern (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Job summary

U.S. Xpress is seeking a Manager, Customer Account to own the book of business, make tender decisions, and drive revenue growth. You will develop relationships with customers, coordinate with internal teams, and lead calls and meetings as the face of the company.

The role emphasizes accountability, collaboration, and delivering top-tier service while expanding freight opportunities and ensuring customer satisfaction.

Qualifications

• College Degree or equivalent work experience required.
• Customer Service, Administration, Logistics & Supply Chain, Data Entry, or Transportation experience preferred.

Responsibilities

• Own full responsibility for accepting/declining loads to maximize revenue.
• Develop and maintain strong customer relationships for higher freight volumes.
• Lead and participate in customer calls/meetings as the face of U.S. Xpress.
• Coordinate with internal teams to ensure customer satisfaction and problem resolution.
• Monitor bookings, capacity, and market trends to optimize performance.
• Train and mentor Account Representatives on account specifics.

Skills

Active Listening

Critical Thinking

Time Management

Customer Service Etiquette

Mentoring

Education

College Degree or equivalent

Job description

U.S. Xpress is seeking a Manager, Customer Account to own the book of business, make tender decisions, and drive revenue growth. You will develop relationships with customers, coordinate with internal teams, and lead calls and meetings as the face of the company.

The role emphasizes accountability, collaboration, and delivering top-tier service while expanding freight opportunities and ensuring customer satisfaction.