Strategic Customer Account Manager

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Employee Stock Purchase Plan

Bonus Program

EAP

Job summary

U.S. Xpress, Inc. seeks a Customer Account Manager to own a customer book, manage commitments, grow revenue, and strengthen relationships. You will make tender decisions and partner with internal teams to drive service excellence and scorecard accuracy.

Excellent communication, problem-solving, and multitasking are essential in our dynamic logistics environment. On-site role with potential remote collaboration as needed.

Qualifications

• College degree or equivalent work experience required.
• Experience in customer service, logistics or transportation preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Own and discharge loads; decide on acceptance to maximize revenue.
• Build and maintain strong customer relationships for high freight volumes.
• Coordinate with internal teams to align on goals and plans.
• Monitor freight orders and use booking tools to track trends.
• Lead account reps, train teammates, and represent the company.
• Engage customers regularly to set expectations and resolve issues.

Skills

Active Listening

Critical Thinking

Time Management

Customer Service

Mentor

Education

College Degree or equivalent work experience

Tools

CRM Software

Job description

U.S. Xpress, Inc. seeks a Customer Account Manager to own a customer book, manage commitments, grow revenue, and strengthen relationships. You will make tender decisions and partner with internal teams to drive service excellence and scorecard accuracy.

Excellent communication, problem-solving, and multitasking are essential in our dynamic logistics environment. On-site role with potential remote collaboration as needed.