Strategic CSM — NA SaaS AutoTech

CarCutter; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

CarCutter is seeking a Customer Success Manager to support and grow our North American customer base. You will own post-onboarding relationship management, drive adoption, and deliver proactive support to ensure measurable value from CarCutter’s platform.

You will partner with Support, Product, Engineering, and Sales to resolve issues, tailor workflows, and maximize customer outcomes. Occasional travel within North America is expected.

Qualifications

• 3+ years in Customer Success or similar role.
• Experience managing B2B SaaS customers post-sales lifecycle.
• Experience with enterprise or multi-location customers.
• Ability to discuss APIs, integrations, data flows, and SaaS platforms.
• Fluent English, written and spoken.
• Willingness to travel occasionally within North America.

Responsibilities

• Manage a portfolio of strategic accounts across North America.
• Serve as the primary post-onboarding contact for customers.
• Coordinate with Support, Product, Engineering, Sales and Operations.
• Drive product adoption and demonstrate the value of CarCutter’s features.
• Identify at-risk accounts and develop action plans to protect retention.
• Support renewal activities and upsell opportunities in collaboration with Sales.

Skills

Customer Success

Account Management

SaaS

Post-sales Support

Communication

Cross-functional Collaboration

Tools

HubSpot

APIs

Job description

CarCutter is seeking a Customer Success Manager to support and grow our North American customer base. You will own post-onboarding relationship management, drive adoption, and deliver proactive support to ensure measurable value from CarCutter’s platform.

You will partner with Support, Product, Engineering, and Sales to resolve issues, tailor workflows, and maximize customer outcomes. Occasional travel within North America is expected.