Strategic SaaS Customer Success Manager

SmartRecruiters, Inc.; Richmond (VA); Hybrid; USD 49,000 - 63,000; Full time

Benefits offered by this job

Hybrid/Remote Working

Flexible work arrangements

Competitive benefits

Job summary

carsales is seeking an entry-level Customer Success Manager to drive retention, product adoption and value across a portfolio of Industry & Leisure customers. A background of 2+ years in a customer-focused role within SaaS or technology is ideal, with virtual engagement and strong relationship skills.

You’ll work in a hybrid setup supporting customer success initiatives, with opportunities to collaborate across sales, onboarding and product teams to deliver measurable outcomes.

Qualifications

• Proven experience in a customer success, account management or client services role within a SaaS or technology environment.
• Demonstrated ability to manage a large portfolio of clients with a structured, proactive and organised approach.
• Strong relationship-building skills with the ability to engage confidently with client principals and business owners in a virtual setting.
• Experience delivering client reporting and data-driven insights in a clear and accessible format.
• Comfortable working with customers in a virtual format, with the discipline and self-motivation to manage a high-volume portfolio.
• Excellent written and verbal communication skills, with strong presentation and influencing ability.
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.

Responsibilities

• Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
• Build strong customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
• Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
• Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
• Manage a high-volume customer portfolio, using strong relationship management and commercial acumen to achieve impactful customer outcomes.

Skills

Customer Success

Account Management

SaaS

Relationship Building

Communication

Tools

CRM

Job description

carsales is seeking an entry-level Customer Success Manager to drive retention, product adoption and value across a portfolio of Industry & Leisure customers. A background of 2+ years in a customer-focused role within SaaS or technology is ideal, with virtual engagement and strong relationship skills.

You’ll work in a hybrid setup supporting customer success initiatives, with opportunities to collaborate across sales, onboarding and product teams to deliver measurable outcomes.