North America Customer Success Leader

CarCutter; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

CarCutter is seeking a Customer Success Manager to support and grow a portfolio of strategic accounts across North America. You will manage post-onboarding relationships, drive adoption, and ensure customers realize value from CarCutter’s platform.

The role emphasizes proactive support, understanding customer environments and workflows, and collaborating with internal teams to resolve issues and expand usage.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Client Services, Technical Account Management, or a similar customer-facing role.
• Experience managing B2B SaaS customers throughout the post-sales lifecycle.
• Strong experience in customer support, issue ownership, escalation management, or service delivery.
• Experience collaborating with Support, Product, Engineering, Sales, and Operations teams.

Responsibilities

• Manage a portfolio of strategic accounts across North America.
• Serve as the primary post-onboarding point of contact for customers.
• Maintain regular communication through check-ins, account reviews, and Quarterly Business Reviews.
• Provide proactive and responsive support, ensuring customers feel heard and well supported.
• Understand customer needs, challenges, and business objectives.
• Coordinate customer issues with Support, Product, Engineering, Sales, and Operations.

Skills

Customer relationship management

SaaS

Communication

Problem solving

English fluency

Tools

HubSpot CRM

CRM platforms

Job description

CarCutter is seeking a Customer Success Manager to support and grow a portfolio of strategic accounts across North America. You will manage post-onboarding relationships, drive adoption, and ensure customers realize value from CarCutter’s platform.

The role emphasizes proactive support, understanding customer environments and workflows, and collaborating with internal teams to resolve issues and expand usage.