Strategic CSM - Life Sciences Events (Remote)

Meetings & Incentives Worldwide, Inc.; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life保险

401K plan

Paid holidays

PTO

Remote work

Job summary

Meetings & Incentives Worldwide, Inc. is seeking a Customer Success Manager for Life Sciences, operating remotely within the United States. You will manage strategic client relationships, drive success metrics, and lead cross-functional teams to deliver high-impact meetings programs.

Responsibilities include account planning, SLA/KPI governance, and ensuring client satisfaction while expanding revenue opportunities across the account.

Qualifications

• Minimum 5 years of experience in the meetings/travel industry, specifically in operations.

Responsibilities

• Project management with a consultative approach.
• Develop and implement an account management plan that meets client objectives and promotes SMM principles and M&I efficiencies.
• Implement and maintain a multi-tiered client communication plan including client account reviews and monthly/quarterly reporting.
• Negotiate and achieve mutually agreed SLA/KPI targets; manage service levels and client expectations.
• Serve as the client’s primary point of contact and liaison within M&I for internal teams.
• Develop and maintain key relationships including procurement and VIPs.
• Provide leadership and direction to teams supporting the client’s business needs; manage direct reports.

Job description

Meetings & Incentives Worldwide, Inc. is seeking a Customer Success Manager for Life Sciences, operating remotely within the United States. You will manage strategic client relationships, drive success metrics, and lead cross-functional teams to deliver high-impact meetings programs.

Responsibilities include account planning, SLA/KPI governance, and ensuring client satisfaction while expanding revenue opportunities across the account.