Strategic Enterprise CSM – Growth & Retention

Lifesight; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Lifesight is seeking a Customer Success Manager to be a trusted advisor to a portfolio of enterprise customers and help them achieve measurable business value from the Lifesight platform.

This strategic CSM role focuses on adoption, value realization, retention, and expansion. You will collaborate with Product, Marketing Science, Implementation, Data, and Sales teams to drive onboarding, ongoing engagement, and renewals.

Qualifications

• 4+ years of experience in Customer Success, Client Services, Account Management, or a related customer-facing role.
• Experience managing enterprise customer relationships.
• Experience with marketing teams, media teams, MarTech platforms, or related environments.
• Strong understanding of the digital marketing / MarTech ecosystem.
• Proven ability to manage multiple stakeholders, workstreams, and priorities.
• Experience presenting to senior and executive-level stakeholders.
• Demonstrated ability to drive adoption, engagement, retention and customer value.
• Strong communication, presentation, storytelling, and stakeholder-management skills.
• Good project-management and organizational skills.
• Comfortable with data and analytical outputs without needing to be a Data Scientist or Marketing Scientist.

Responsibilities

• Own a portfolio of enterprise customers across the lifecycle.
• Build trusted relationships with Marketing, Media, Analytics, Digital, Finance and Commercial stakeholders.
• Lead onboarding, customer success planning, QBRs, executive reviews and ongoing customer engagements.
• Drive platform adoption, engagement, customer value and long-term retention.
• Help customers understand and apply Lifesight’s platform capabilities to their marketing and business objectives.
• Translate analytical and platform outputs into clear business implications without independently building statistical models.
• Coordinate with Product, Marketing Science, Implementation and Data teams to resolve customer needs and challenges.
• Identify customer risks, adoption barriers, renewal risks and opportunities for expansion.
• Lead renewal planning and support expansion conversations with Sales where appropriate.
• Conduct customer enablement, training and workshops.
• Represent the voice of the customer internally and contribute to product and customer-experience improvements.
• Support customer advocacy initiatives such as references, case studies, webinars and testimonials.

Skills

Enterprise SaaS

Account Management

Stakeholder management

Executive communications

Onboarding & adoption

Tools

CRM

Marketing automation

MarTech platforms

Job description

Lifesight is seeking a Customer Success Manager to be a trusted advisor to a portfolio of enterprise customers and help them achieve measurable business value from the Lifesight platform.

This strategic CSM role focuses on adoption, value realization, retention, and expansion. You will collaborate with Product, Marketing Science, Implementation, Data, and Sales teams to drive onboarding, ongoing engagement, and renewals.