Strategic Enterprise CSM — PropTech & Security

Kastle Systems International, LLC; West Falls Church (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Generous paid time off

Tuition assistance

Life and disability insurance

Wellness programs

Job summary

Kastle Systems International, LLC in Virginia seeks a Senior Customer Success Manager to cultivate executive relationships with named enterprise accounts and deliver a white-glove client experience across the lifecycle. You will lead account strategy, executive engagement, and cross-functional programs to ensure client success and long-term partnership growth.

This role requires autonomy, executive presence, and strong business acumen to influence outcomes across support, operations, product,

Qualifications

• 5+ years in customer success or strategic account management within technology/ SaaS.
• Demonstrated success managing complex enterprise relationships and driving retention and growth.
• Executive presence with ability to engage C-suite stakeholders.
• Ability to connect client objectives with technology-enabled solutions and develop long-term strategies.
• Proficiency in data analytics and visualization to inform recommendations and decisions.
• Leadership to influence cross-functional teams without direct authority.
• Bachelor's degree preferred but not required.
• Experience in Commercial Real Estate, PropTech, or Physical Security preferred but not required.

Responsibilities

• Own portfolio of named enterprise accounts with executive relationships and white-glove service.
• Advise clients and ensure services meet quality standards and priorities.
• Develop and execute multi-year engagement plans and growth initiatives.
• Collaborate across Support, Project Management, Product, Operations, Sales, and Leadership.
• Design customized engagement programs to maximize value realization.
• Deliver industry perspectives and strategic recommendations to executives.
• Lead cross-functional collaboration to ensure superior client experience across Kastle teams.
• Develop playbooks and best practices for managing enterprise accounts and scaling success.
• Identify opportunities to improve processes, tools, and governance for growth.

Skills

Executive presence

Strategic thinking

Data analytics

Leadership

Relationship management

Account strategy

Engagement strategy

Thought leadership

Cross-functional collaboration

Practice leadership

Practice scaling

Executive escalation management

Education

Bachelor's degree (preferred)

Tools

Excel

Power BI

Looker

Job description

Kastle Systems International, LLC in Virginia seeks a Senior Customer Success Manager to cultivate executive relationships with named enterprise accounts and deliver a white-glove client experience across the lifecycle. You will lead account strategy, executive engagement, and cross-functional programs to ensure client success and long-term partnership growth.

This role requires autonomy, executive presence, and strong business acumen to influence outcomes across support, operations, product,