Strategic Enterprise CSM — Identity & Security Success

Opal Security & Consultancy Ltd; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Opal Security & Consultancy Ltd is hiring its first Strategic Customer Success Manager to take the post-sales motion from good to exceptional in enterprise environments. You’ll own the enterprise relationship after go-live across adoption, relationships, risk and expansion, build trust with security and identity leaders, and spot renewal risk early.

This is a strategic, high-impact role at scale. You’ll collaborate with product and engineering to relay customer feedback and ensure deployments

Qualifications

• 7+ years in enterprise customer success or strategic account management.
• Proven cross-functional collaboration with product and engineering.
• Strong technical fluency with cloud security concepts.
• Experience with identity and access management is a plus.

Responsibilities

• Own enterprise relationships post go-live across adoption, risk and expansion.
• Lead business reviews and demonstrate value in customer terms.
• Identify renewal risk early and coordinate mitigation with accounts.
• Bridge feedback to product/engineering to shape roadmaps.
• Collaborate on infrastructure-as-code workflows and cloud environments.

Skills

Enterprise relationships

Strategic account management

Technical acumen

Cloud platforms (AWS/Azure/GCP)

Terraform

SSO/SCIM/APIs

Tools

Terraform

AWS

Azure

GCP

APIs

Job description

Opal Security & Consultancy Ltd is hiring its first Strategic Customer Success Manager to take the post-sales motion from good to exceptional in enterprise environments. You’ll own the enterprise relationship after go-live across adoption, relationships, risk and expansion, build trust with security and identity leaders, and spot renewal risk early.

This is a strategic, high-impact role at scale. You’ll collaborate with product and engineering to relay customer feedback and ensure deployments