Strategic CSM: Drive Value & Growth (Remote)

Embedded Shishya; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Agiloft is seeking a Strategic Customer Success Manager to lead a portfolio of high-value customers, guiding adoption and value realization across the contract lifecycle management platform. You will partner with executives to align objectives, drive retention, and identify growth opportunities in a fast-paced, remote environment.

You will leverage product expertise to demonstrate capabilities, implement best practices, and coordinate cross-functional initiatives that maximize customer outcomes

Qualifications

• 5+ years in Customer Success, Account Management, or related role within SaaS or tech.
• Experience managing high-value, complex customer relationships.
• Strong product and technical acumen with ability to conduct demos and advise on configurations.
• Excellent communication with senior stakeholders and cross-functional teams.

Responsibilities

• Serve as the primary Customer Success partner for a portfolio of high-value customers.
• Build trusted relationships across complex organizations including senior executives.
• Develop a deep understanding of customer objectives, success measures, and evolving needs.
• Translate customer goals into clear success plans and measurable outcomes with Agiloft.
• Conduct strategic engagements and business reviews to assess progress and value realization.
• Provide guidance on Agiloft capabilities, configurations, and best practices.
• Guide adoption, onboarding, and change management for key features.
• Monitor usage, engagement, and account health to identify risks and opportunities.
• Collaborate with Implementation, Support, Sales, Product, Engineering, and partners to drive outcomes.
• Balance customer needs with available resources and priorities to maximize value.

Skills

Customer Success

Account Management

Relationship Building

Cross-functional Collaboration

Data-driven Decisions

Product Knowledge

Job description

Agiloft is seeking a Strategic Customer Success Manager to lead a portfolio of high-value customers, guiding adoption and value realization across the contract lifecycle management platform. You will partner with executives to align objectives, drive retention, and identify growth opportunities in a fast-paced, remote environment.

You will leverage product expertise to demonstrate capabilities, implement best practices, and coordinate cross-functional initiatives that maximize customer outcomes