Remote Customer Success Enablement Specialist

Cardata; California (MO); Hybrid; USD 54,000 - 64,000; Full time

Benefits offered by this job

Remote work

Mentorship and development

Extended medical & dental benefits

Health Spending Account

Health and Wellness Spending Account

Employee assistance program (EAP)

Unlimited Time Off

Job summary

Cardata is seeking a Customer Success Operations Specialist to empower customer-facing teams and educate customers. You will build scalable processes, training resources, and communications that drive adoption of new features across North American customers.

You will partner with Product, Support, Implementation and Marketing to deliver demonstrations, trainings, and certifications, while turning feedback into actionable improvements. This full-time remote role offers growth and impact.

Qualifications

• 3-5 years of experience in Customer Success Operations, enablement or similar role.
• Ability to learn a product deeply and explain complex features to internal teams and customers.
• Experience developing and delivering training, product demos and enablement content.
• Hands-on experience with Mailchimp or similar for customer communications.
• Strong writing, facilitation and project management with cross-team coordination.
• Familiarity with Guru, Loom or Navattic is a plus; knowledge of Gainsight, Zendesk and Hubspot is an asset.

Responsibilities

• Meet with Product and stakeholders to understand releases and who benefits.
• Translate release notes into practical training, demos, talking points and FAQs.
• Help CSMs explain new features and identify adoption opportunities with customers.
• Develop training resources and coaching to address knowledge gaps.
• Review and verify internal documentation in Guru for accuracy.
• Plan customer communications using tools like Mailchimp for targeted audiences.

Skills

Training delivery

Cross-team coordination

Communication

Project management

Knowledge sharing

Tools

Guru

Loom

Navattic

Gainsight

Zendesk

Hubspot

Mailchimp

Job description

Cardata is seeking a Customer Success Operations Specialist to empower customer-facing teams and educate customers. You will build scalable processes, training resources, and communications that drive adoption of new features across North American customers.

You will partner with Product, Support, Implementation and Marketing to deliver demonstrations, trainings, and certifications, while turning feedback into actionable improvements. This full-time remote role offers growth and impact.