Strategic CSM — Growth & Flexible PTO

Xtium; Tallahassee (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Med/Dental

401(k)

Flexible PTO

FSA

Job summary

XTIUM is seeking a motivated Customer Success Manager to drive satisfaction, retention, and growth across large accounts in a dynamic IT services environment. You will be the main point of contact, align resources, and deliver proactive recommendations to expand contract value.

Join a team focused on educating customers about emerging technologies and solutions while building lasting strategic relationships with C-level stakeholders.

Qualifications

• 4+ years of customer success or account management experience.
• Proven track record in solution sales and driving growth.
• Strong communication and relationship-building skills.

Responsibilities

• Develop communication cadence with partners, customers, and vendors.
• Identify sales opportunities and expand business relationships.
• Use health metrics and analytics to ensure account transparency.
• Monitor usage and engagement to maximize product value.
• Collaborate with teams to ensure accurate billing and contracts.
• Lead reviews to meet or exceed contractual obligations.
• Build executive relationships and explore renewal opportunities.
• Address inquiries and resolve issues with cross-functional teams.

Skills

Customer Success

Account Management

Solution Sales

Education

Bachelor's degree in Business/Technology

CCSM/ITIL/PMP certifications preferred

Tools

CRM Systems

Analytics Tools

Job description

XTIUM is seeking a motivated Customer Success Manager to drive satisfaction, retention, and growth across large accounts in a dynamic IT services environment. You will be the main point of contact, align resources, and deliver proactive recommendations to expand contract value.

Join a team focused on educating customers about emerging technologies and solutions while building lasting strategic relationships with C-level stakeholders.