Remote Customer Success Manager: Grow Revenue & Impact

Xtium

Northern (KY)

Hybrid

USD 80,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

Medical/Dental

FSA

401(k)

Flexible Paid Time Off

Job summary

XTIUM is seeking a Customer Success Manager to partner with our clients, drive adoption, and help expand service offerings. You will own strategic relationships, align resources, and ensure contract satisfaction across multiple large accounts.

Ideal candidates bring 4+ years in Customer Success or Account Management, strong communication skills, and a background in cloud IT services. This role offers a remote US work arrangement with competitive compensation and benefits.

Qualifications

4+ years in Customer Success, Service Delivery, Account Management, or solution sales.
Excellent communication with senior leaders including C-level executives.
Technical proficiency with cloud IT services and related technologies.
Bachelor’s degree or certifications in the field; relevant credentials preferred.

Responsibilities

Develop and execute a communication cadence with partners, customers and vendors.
Drive revenue growth by identifying sales opportunities and expanding relationships.
Use health analytics to ensure account transparency and performance.
Monitor customer usage and engagement to increase product adoption.
Coordinate with internal teams to ensure billing, inventory, and invoice integrity.
Lead service reviews to ensure contract obligations are met or exceeded.
Cultivate executive relationships and identify renewal opportunities.
Address inquiries and resolve issues promptly in collaboration with teams.