Growth-Focused Customer Success Manager

101 Xtium, Inc.; Town of Florida (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Med/Dental

401(k)

Flexible PTO

FSA

Job summary

XTIUM is seeking a seasoned Customer Success Manager to drive satisfaction, retention, and expansion across a portfolio of strategic accounts. This consultative, technically proficient professional will lead customer engagements, align resources, and grow contract value.

You will partner with sales, product, and support teams to ensure seamless delivery, high adoption, and strong executive relationships. Location is in the United States with a focus on NY markets.

Qualifications

• Bachelor’s degree in Business, Technology, or a related field.
• 4+ years of relevant experience in Customer Success, Service Delivery, Account Management, or Solution Sales.
• Strong communication and relationship-building skills.
• Ability to discuss technical solutions with non-technical stakeholders.

Responsibilities

• Develop and maintain a proactive communication cadence with customers and partners.
• Drive revenue growth by expanding existing relationships and identifying opportunities.
• Use analytics to monitor account health and drive product adoption.
• Coordinate with internal teams for accurate billing, invoicing, and contract management.
• Maintain knowledge of MSAs and SLAs to ensure delivery meets commitments.
• Lead service reviews and ensure contractual obligations are met.
• Identify renewal opportunities and cultivate executive relationships for growth.
• Address inquiries and resolve issues to ensure customer satisfaction.

Skills

Leadership

Customer Success

Account Management

Solution Sales

Communication

Cloud Technologies

Relationship Building

Strategic thinking

Education

Bachelor’s degree in Business/Technology or related field

CCSM

ITIL

PMP

Tools

CCSM

ITIL

PMP

Job description

XTIUM is seeking a seasoned Customer Success Manager to drive satisfaction, retention, and expansion across a portfolio of strategic accounts. This consultative, technically proficient professional will lead customer engagements, align resources, and grow contract value.

You will partner with sales, product, and support teams to ensure seamless delivery, high adoption, and strong executive relationships. Location is in the United States with a focus on NY markets.