Strategic CSM for Public Infrastructure AI

CYVL; Somerville (MA); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

401(k) with immediate vesting

Generous PTO and paid parental leave

Annual professional development stipend

Team events and referral bonuses

Job summary

CYVL is seeking a seasoned Customer Success Manager to cultivate lasting partnerships and drive customer success. You will manage the full customer lifecycle, from onboarding to renewal, ensuring measurable outcomes.

Ideal candidates will have 4+ years of experience, strong communication skills, and an analytical mindset. We offer comprehensive health coverage, a 401(k), and a collaborative culture. Join us in shaping the future of public infrastructure!

Qualifications

• 4+ years of experience managing a large book of business.
• Ability to lead customer onboarding and renewal cycles.
• Use of data to measure impact and identify opportunities.

Responsibilities

• Lead customers through the onboarding, adoption, and renewal.
• Engage stakeholders to define success metrics.
• Deliver hands-on training and strategic business reviews.

Skills

Customer Success experience

Analytical mindset

Exceptional communication

Job description

CYVL is seeking a seasoned Customer Success Manager to cultivate lasting partnerships and drive customer success. You will manage the full customer lifecycle, from onboarding to renewal, ensuring measurable outcomes.

Ideal candidates will have 4+ years of experience, strong communication skills, and an analytical mindset. We offer comprehensive health coverage, a 401(k), and a collaborative culture. Join us in shaping the future of public infrastructure!