Strategic CSM for Public Infrastructure AI

CYVL; Boston (MA); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

401(k) with immediate vesting

Generous PTO and paid parental leave

Annual professional development stipend

Job summary

CYVL in Boston is seeking an experienced Customer Success Manager to oversee the full customer lifecycle from onboarding to renewal. You will collaborate closely with customers to define success metrics and encourage advocacy.

The ideal candidate has 4+ years of experience in Customer Success, possesses strong analytical skills, and is effective in both communication and relationship building.

CYVL offers comprehensive health benefits, 401(k) with immediate vesting, and generous PTO among other perks.

Qualifications

• 4+ years of Customer Success experience managing a large book of business.
• Ability to lead strategic customer interactions.
• Experience developing CS processes in a startup.

Responsibilities

• Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal.
• Engage key stakeholders to define success metrics and track progress.
• Identify and execute expansion opportunities while managing renewals.

Skills

Customer Success experience

Analytical mindset

Exceptional communication skills

Job description

CYVL in Boston is seeking an experienced Customer Success Manager to oversee the full customer lifecycle from onboarding to renewal. You will collaborate closely with customers to define success metrics and encourage advocacy.

The ideal candidate has 4+ years of experience in Customer Success, possesses strong analytical skills, and is effective in both communication and relationship building.

CYVL offers comprehensive health benefits, 401(k) with immediate vesting, and generous PTO among other perks.