Strategic Enterprise CSM — AI-Driven Growth & ROI

Socket.dev; American Fork (UT); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits (401k match up to

4%)

Flexible PTO

Job summary

LVT, headquartered in American Fork, Utah, is seeking a Commercial Customer Success Manager to lead strategic relationships for a portfolio of 60 enterprise accounts. You will drive product adoption, maximize client ROI, and advocate for customer needs to shape our roadmap.

This role demands technical acumen, executive presence, and proactive retention-focused leadership. Based in-office at HQ with up to 30% travel for quarterly Executive Business Reviews at client sites.

Qualifications

• 3+ years in customer success or account management.
• Familiarity with video surveillance, analytics, IoT or related intelligent site tech.
• Strong executive presence for C-level interactions.
• Data-driven approach to usage metrics and value storytelling.
• Proactive problem solver with churn risk mitigation mindset.
• Demonstrated cross-functional leadership and collaboration.
• Willingness to travel up to 30% (on-site client reviews).

Responsibilities

• Strategic relationship management with 30+ enterprise accounts to ensure retention and satisfaction.
• Facilitate onboarding with internal teams to accelerate time-to-value.
• Lead product advocacy and education through training sessions on features and updates.
• Monitor account health data and resolve escalations with Technical Support.
• Own renewal cycles and identify upsell/cross-sell opportunities with Sales.
• Bridge clients with Product/Engineering/Operations to translate feedback into roadmap insights.
• Prepare and present quarterly Executive Business Reviews with measurable ROI.

Skills

Enterprise tech experience

Executive presence

Data-driven analytics

Churn risk mitigation

Cross-functional leadership

Customer success / account mgmt

Travel readiness

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

LVT, headquartered in American Fork, Utah, is seeking a Commercial Customer Success Manager to lead strategic relationships for a portfolio of 60 enterprise accounts. You will drive product adoption, maximize client ROI, and advocate for customer needs to shape our roadmap.

This role demands technical acumen, executive presence, and proactive retention-focused leadership. Based in-office at HQ with up to 30% travel for quarterly Executive Business Reviews at client sites.