Strategic CSM for Higher Education Accounts

Salesforce; Washington (District of Columbia); On-site; USD 147,000 - 203,000; Full time

Job summary

Salesforce in Washington, DC seeks an experienced Customer Success Manager to ensure high‑value university customers realize maximum value from Signature Success. You will serve as a named resource, forge deep relationships with account teams, monitor events, risks, and value drivers, and act as a point of contact for major incidents.

This role requires 8+ years in technical customer success or related fields, excellent communication, and the ability to translate tech into business outcomes

Qualifications

• 8+ years in Technical Customer Success, SaaS platform use or project leadership
• Exceptional communication and presentation skills with ability to influence executives
• Ability to map business requirements into technical features and explain concepts in business terms
• Experience guiding cross-functional teams to resolve customer needs
• Knowledge of software development processes and design methodologies
• Experience managing large enterprise-level customer relationships

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion
• Cultivate and maintain relationships with customer IT and business executives and decision-makers
• Advise customers on adopting Salesforce features and responding to annual releases
• Provide proactive feature guidance based on customer interests
• Act as an advocate for customers during triage and resolution of high-severity incidents
• Occasional travel to customer sites and after-hours coverage if needed

Skills

Communication

Executive Stakeholders

Cross-functional Leadership

Technical to Business Translation

Presentation Skills

Job description

Salesforce in Washington, DC seeks an experienced Customer Success Manager to ensure high‑value university customers realize maximum value from Signature Success. You will serve as a named resource, forge deep relationships with account teams, monitor events, risks, and value drivers, and act as a point of contact for major incidents.

This role requires 8+ years in technical customer success or related fields, excellent communication, and the ability to translate tech into business outcomes