Strategic CSM for Enterprise SaaS

Entropia; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Entropia is seeking a Customer Success Manager to lead onboarding for transactions, configure permissioned workspaces, and sustain client success in our data rooms. You will partner with deal teams, bankers, and advisors, driving adoption and high-touch service under deadline-driven conditions.

With a background in Enterprise SaaS or top-tier consulting, you will influence stakeholders, manage renewals, and foster advocacy across client organizations, ensuring measurable ROI and long-term

Qualifications

• Experience in Enterprise SaaS or top-tier consulting is preferred.
• Proven ability to onboard large client organizations smoothly.
• Strong written and verbal communication with executives.
• Ability to influence stakeholders and manage high-touch relationships.
• Experience supporting renewals and growth through value demonstration.

Responsibilities

• Lead onboarding for new transactions and set up workspace structures.
• Provide training and enablement to deal teams to ensure rapid adoption.
• Manage client relationships as a trusted advisor across stakeholders.
• Monitor adoption, health metrics, and ROI to sustain satisfaction and renewal potential.
• Drive advocacy and engagement to convert users into champions of Entropia.
• Relay customer feedback to product and service teams for continuous improvement.

Skills

Enterprise SaaS

Management consulting

Customer success

Stakeholder influence

Communication

Onboarding

Training

NPS analysis

Tools

CRM platforms

Analytics dashboards

Job description

Entropia is seeking a Customer Success Manager to lead onboarding for transactions, configure permissioned workspaces, and sustain client success in our data rooms. You will partner with deal teams, bankers, and advisors, driving adoption and high-touch service under deadline-driven conditions.

With a background in Enterprise SaaS or top-tier consulting, you will influence stakeholders, manage renewals, and foster advocacy across client organizations, ensuring measurable ROI and long-term