Strategic CSM for Growth & Renewal

Access Information Management in; Peabody (MA); Remote; USD 70,000 - 75,000; Full time

Job summary

Access Information Management is seeking a Customer Success Manager to own relationships with mid-market to enterprise customers in a fast-paced SaaS environment. You will drive value realization, executive sponsorship, and cross-functional collaboration to ensure renewals and expansion.

The role emphasizes proactive health monitoring, strategic planning, and cross-organizational orchestration to deliver measurable outcomes for customers.

Qualifications

• Bachelor's degree or equivalent in business, marketing, communications, or related field.
• 3–6 years in Customer Success, Account Management, or client-facing SaaS/RIM roles.
• CCSM certification is a plus.
• Proven track record managing strategic accounts and driving adoption/retention.
• Strong understanding of product solution personas, use cases, and customer pain points.

Responsibilities

• Own Customer Success and Value by understanding customer objectives and building measurable success plans.
• Monitor customer health, adoption, and value realization ongoing.
• Protect revenue by identifying churn risk and developing renewal strategies.
• Drive expansion and cross-sell with Sales and expand across locations and services.
• Build executive sponsorship and advocate for customer needs.

Skills

Customer Success

Account Management

Executive communication

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Certified Customer Success Manager (CCSM)

Tools

Salesforce

Job description

Access Information Management is seeking a Customer Success Manager to own relationships with mid-market to enterprise customers in a fast-paced SaaS environment. You will drive value realization, executive sponsorship, and cross-functional collaboration to ensure renewals and expansion.

The role emphasizes proactive health monitoring, strategic planning, and cross-organizational orchestration to deliver measurable outcomes for customers.