Strategic CSM for Enterprise & Mid-Market

Jobs for Humanity

Chicago (IL)

In loco

USD 90.000 - 130.000

Tempo pieno

9 giorni fa

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Descrizione del lavoro

Abbott is seeking a Senior Customer Success Manager to act as a strategic consultant for mid-market and enterprise customers. You will own the customer journey post-sale, define success plans, and ensure clear communication across all activities.

You will work with the Strategic Account Manager to develop account plans and help identify and close expansion opportunities. You will collaborate with professional services, support, and partners to deliver seamless 360-degree support and build

Competenze

Fluent in written and spoken English.
Proactive approach and positive attitude.
Organized, detail-oriented with good time management.
Self-motivated in an international, fast-paced environment.

Mansioni

Act as a strategic consultant to mid-market and enterprise customers.
Own the post-sale journey with a defined success plan and clear communication.
Develop Account Plans with the Strategic Account Manager as roadmaps for expansion.
Help identify and close expansion opportunities with the Strategic Account Manager.
Collaborate with professional services, support, and partners to deliver seamless 360-degree support.
Build relationships with stakeholders and advocate the Customers for Life philosophy.