Strategic Enterprise CSM - Executive Advisory & Growth

Fire Fighter Sales & Service Co.; Cranberry Township (Butler County); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability coverage

Paid time off

7 paid holidays

401(k) plan with match

Casual office environment

Referral program with bonuses

Job summary

Vast Enterprises Inc. in Cranberry Township, PA is seeking an experienced Customer Success Manager to manage relationships with large, complex clients, aligning technology investments with business objectives and driving long-term customer success.

The role leads Strategic Business Reviews (SBRs), delivers data-driven insights, and develops actionable plans to support customer goals. Strong business sense, technical aptitude, and executive presence are essential to succeed.

Qualifications

• Bachelor's Degree in Business, Information Technology, or related field, or equivalent experience.
• Minimum of 3 years of customer service, customer success, account management, or IT-related experience.
• Minimum of 2 years in a customer-facing role managing client relationships.
• Strong technical acumen and ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
• Experience presenting to executive stakeholders and facilitating business discussions.
• Excellent communication, organizational, analytical, and problem-solving skills.

Responsibilities

• Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
• Develop executive-level relationships and maintain understanding of customer objectives, technology environments, and success metrics.
• Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
• Create and execute customer success plans driving retention, satisfaction, adoption, and long-term partnerships.
• Act as the voice of the customer by identifying risks and coordinating internal resources for successful outcomes.
• Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management to align services with customer goals.
• Analyze customer health, service trends, project performance, and business outcomes to propose improvements and initiatives.
• Support customer retention and growth through consultative planning and trusted-advisor relationships.

Skills

Customer relationships

Executive communication

IT knowledge

CRM tools

Education

Bachelor's degree or equivalent

Tools

CRM software

ConnectWise PSA

BI/reporting tools

Job description

Vast Enterprises Inc. in Cranberry Township, PA is seeking an experienced Customer Success Manager to manage relationships with large, complex clients, aligning technology investments with business objectives and driving long-term customer success.

The role leads Strategic Business Reviews (SBRs), delivers data-driven insights, and develops actionable plans to support customer goals. Strong business sense, technical aptitude, and executive presence are essential to succeed.