Customer Success Manager

Jobs for Humanity; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Career development

Retirement savings plan

Global employer recognition

Job summary

Abbott is seeking a Senior Customer Success Manager to act as a strategic consultant for mid-market and enterprise customers. You will own the customer journey post-sale, define success plans, and ensure clear communication across all activities.

You will work with the Strategic Account Manager to develop account plans and help identify and close expansion opportunities. You will collaborate with professional services, support, and partners to deliver seamless 360-degree support and build

Qualifications

• Fluent in written and spoken English.
• Proactive approach and positive attitude.
• Organized, detail-oriented with good time management.
• Self-motivated in an international, fast-paced environment.

Responsibilities

• Act as a strategic consultant to mid-market and enterprise customers.
• Own the post-sale journey with a defined success plan and clear communication.
• Develop Account Plans with the Strategic Account Manager as roadmaps for expansion.
• Help identify and close expansion opportunities with the Strategic Account Manager.
• Collaborate with professional services, support, and partners to deliver seamless 360-degree support.
• Build relationships with stakeholders and advocate the Customers for Life philosophy.

Skills

English fluency

Proactive attitude

Organized

Time management

Self-motivated

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Job Description

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers.

‘Own the customeras the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey

Work closely with theStrategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion

Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully

Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs

Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives

Build credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy

Qualifications

Key Requirements

• Professional written and spoken fluency in English, with excellent communication skills
• Proactive approach and positive attitude
• Organized, focused and with an attention to detail
• Ability to prioritize and manage time effectively
• Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment