Senior Customer Success Manager - Strategic, Enterprise

Jobs for Humanity; Illinois; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Abbott in the United States is seeking a Senior Customer Success Manager to act as a strategic consultant and trusted advisor to mid-market and enterprise customers, owning the post-sale journey.

You will work with the Strategic Account Manager to develop account plans and drive expansion, while partnering with professional services, support, and partners to deliver seamless 360-degree support and enterprise success.

Competenze

• Fluent written and spoken English with excellent communication skills.
• Proactive approach and positive attitude.
• Organized, focused and with an attention to detail.
• Ability to prioritize and manage time effectively.

Mansioni

• Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion.
• Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully.
• Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs.
• Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives.

Conoscenze

Fluent English

Proactive attitude

Organized and detail-oriented

Time management

Descrizione del lavoro

Abbott in the United States is seeking a Senior Customer Success Manager to act as a strategic consultant and trusted advisor to mid-market and enterprise customers, owning the post-sale journey.

You will work with the Strategic Account Manager to develop account plans and drive expansion, while partnering with professional services, support, and partners to deliver seamless 360-degree support and enterprise success.