Strategic CSM for Enterprise AI Revenue Platform

Chronos Consulting Chronos Systems Inc.; Indianapolis (IN); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Chronos Consulting Chronos Systems Inc. is seeking an experienced Customer Success Manager (CSM) for a next-generation B2B SaaS platform serving marketing, sales and product teams. You will own the customer lifecycle from POC through onboarding to ongoing management and renewals.

You will act as a trusted advisor, monitor customer health metrics, lead trainings, and identify cross-sell/upsell opportunities while collaborating with executives and stakeholders to ensure adoption and business value.

Formación

• 3 years as customer success manager or technical account manager for enterprise software in a SaaS ecosystem
• Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role and specifically with C-level executives
• Customer service and technical support abilities, strong analytical and problem-solving skills, professionalism, ability to multi-task and attention to detail
• Business orientation and analytical thinking
• Ability to work in a dynamic, cross-functional, team-based environment
• Ability to communicate and manage processes with C-level executives and procurement
• Knowledge & experience in Marketing, Sales or Product is a significant advantage

Responsabilidades

• Onboard new customers by facilitating a robust training program and helping the customer set up the platform to ensure that all the customer’s business objectives are met
• Manage the customer success process, including success calls and product assistance
• Deliver industry expertise and communicate to customers about best practices and trends
• Be the trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels
• Act as the voice of customers within the company
• Ensure a seamless renewal process for all customers, including health score creation & maintenance based on data related to behavior; demonstrate executive communication and strategic action; develop enduring customer relationships and trust for the company
• Actively lead upsell and cross sell opportunities

Conocimientos

Customer Success Management

Enterprise SaaS

Executive communication

Cross-functional collaboration

Health metrics monitoring

Descripción del empleo

Chronos Consulting Chronos Systems Inc. is seeking an experienced Customer Success Manager (CSM) for a next-generation B2B SaaS platform serving marketing, sales and product teams. You will own the customer lifecycle from POC through onboarding to ongoing management and renewals.

You will act as a trusted advisor, monitor customer health metrics, lead trainings, and identify cross-sell/upsell opportunities while collaborating with executives and stakeholders to ensure adoption and business value.