Strategic CSM for AEC Digital Solutions

Autodesk; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Autodesk is seeking a Business Customer Success Manager to manage post‑sale relationships within the Autodesk Business Plan for an AEC-focused portfolio. You will translate customer needs into tailored success plans, drive adoption, and ensure long‑term value realization across onboarding, use, and expansion stages.

You will partner with Sales, Technical Sales, Channel Partners, and Client Services to address executive stakeholders and promote durable account growth.

Qualifications

• Up to 5 years in Customer Success or related roles.
• Ability to uncover customer business challenges and align solutions.
• Experience building mutual success plans, business cases, or account strategies.

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers.
• Drive measurable ROI by aligning Autodesk solutions to customers’ objectives and industry challenges.
• Co-create and execute Customer Success Plans with defined success criteria and milestones.
• Establish success metrics and track progress through regular business reviews.
• Monitor product usage and health signals to proactively mitigate risk and identify growth opportunities.
• Identify at-risk accounts and implement targeted adoption and enablement strategies.
• Document and articulate customer value realization through business cases and success stories.
• Collaborate with Sales and Channel Partners to drive expansion and retention.
• Engage with stakeholders from end users to executives.

Skills

Customer Success

Account Management

Sales

Renewals

Executive communication

Job description

Autodesk is seeking a Business Customer Success Manager to manage post‑sale relationships within the Autodesk Business Plan for an AEC-focused portfolio. You will translate customer needs into tailored success plans, drive adoption, and ensure long‑term value realization across onboarding, use, and expansion stages.

You will partner with Sales, Technical Sales, Channel Partners, and Client Services to address executive stakeholders and promote durable account growth.