AEC Post-Sale Success Partner - Value Realization

Autodesk; Michigan; On-site; USD 72,000 - 128,000; Full time

Job summary

Autodesk is seeking a Business Customer Success Manager (CSM) to own post-sale relationships for Autodesk’s Business Plan customers in the AEC segment. You’ll partner with stakeholders to co-create Customer Success Plans, align solutions to strategic objectives, and drive measurable value across onboarding, use, and extension stages.

Join a collaborative team spanning Sales, Technical Sales, Channel Partners, and Client Services to ensure long-term customer health, risk mitigation, and account

Qualifications

• Up to 5 years of experience in customer-facing roles such as CS, AM, or renewals.
• Ability to uncover customer business challenges and align solutions to outcomes.
• Experience building mutual success plans or account strategies.
• Experience managing multiple priorities and stakeholders in large organizations.
• Strong executive-level communication and presentation skills.
• Customer-first mindset with high emotional intelligence.
• Ability to manage multiple complex accounts simultaneously.

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio.
• Drive ROI by aligning Autodesk solutions to business objectives.
• Co-create and execute Customer Success Plans with defined success criteria.
• Establish success metrics and conduct regular business reviews.
• Monitor usage and health signals to mitigate risk and identify growth.
• Collaborate with Sales and Channel Partners to drive expansion and retention.
• Engage with stakeholders from end users to executives.

Skills

Customer Success

Account Management

Sales

Renewals

Stakeholder management

Executive communication

Tools

Gainsight

Job description

Autodesk is seeking a Business Customer Success Manager (CSM) to own post-sale relationships for Autodesk’s Business Plan customers in the AEC segment. You’ll partner with stakeholders to co-create Customer Success Plans, align solutions to strategic objectives, and drive measurable value across onboarding, use, and extension stages.

Join a collaborative team spanning Sales, Technical Sales, Channel Partners, and Client Services to ensure long-term customer health, risk mitigation, and account