Education Customer Success Manager — Adoption & Impact

Autodesk; Denver (CO); On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk Education Named Accounts team seeks a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You translate adoption opportunities into success plans and drive execution in partnership with cross-functional teams.

The role requires strong customer success discipline, analytical problem-solving, and proactive execution. Travel up to 30% may be required in support of customer adoption.

Qualifications

• 4 years experience in customer success, technology adoption, implementation, or related customer-facing discipline.
• Experience helping customers adopt and realize value from technology solutions.
• Strong analytical skills, including interpreting adoption data and customer feedback.
• Excellent relationship-building and communication across technical and non-technical stakeholders.

Responsibilities

• Own execution of adoption plans for Named Accounts with clear milestones.
• Plan onboarding, training, enablement, and activities to integrate Autodesk solutions into curricula.
• Coordinate Autodesk resources and Learning Partners to support adoption and resolve barriers.

Skills

Customer success

Education technology

Analytics

Stakeholder communication

Education

Bachelor's degree or equivalent

Job description

Autodesk Education Named Accounts team seeks a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You translate adoption opportunities into success plans and drive execution in partnership with cross-functional teams.

The role requires strong customer success discipline, analytical problem-solving, and proactive execution. Travel up to 30% may be required in support of customer adoption.