AEC Mid-Market CSM — Drive Adoption, Retention & Growth

Procore; Austin (TX); Hybrid; USD 82,000 - 112,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore is seeking a Customer Success Manager in Austin to manage a ~70+ mid-market AEC customer portfolio, focusing on health, adoption, retention, and revenue expansion. You will lead onboarding, drive value realization, and collaborate with Sales, Solutions, Services, and Product teams.

You will report to the Manager, Customer Success and travel ~15–20% domestically. AUSA Part 107 license and strong CRM discipline are required for success in this fast-paced role.

Qualifications

• 3+ years in B2B Customer Success or similar SaaS role.
• Proven track record managing a defined book of business across a sizeable portfolio.
• Strong consultative, data-driven approach to customer engagement and outcomes.
• Excellent written and verbal communication across field users and executives.
• High CRM discipline with clear documentation using Salesforce, Gong, and collaboration platforms.
• Ability to obtain a USA Part 107 Drone License within 90–120 days and maintain it.
• Willingness to travel domestically ~15–20% for customer visits.

Responsibilities

• Manage a portfolio of ~70+ mid-market AEC customers with ownership for health, adoption, retention, and growth.
• Build and execute account plans driving portfolio revenue growth and strong retention.
• Lead onboarding and lifecycle motions to establish core workflows and rapid platform realization.
• Monitor usage and health signals; address adoption gaps, risks, and opportunities.
• Co-own renewals with Sales; forecast, prepare, and run reviews for timely contract execution.
• Identify and qualify expansion opportunities; partner with Sales to close them.
• Act as trusted advisor on reality capture workflows for AEC customers.
• Represent customer voice to Product, Support, and Services with structured feedback.
• Coordinate with Support/Services to resolve issues and maintain confidence.
• Prepare for meetings using Salesforce, Gong, and Glean; capture insights.

Skills

B2B Customer Success

Account management

Consultative engagement

CRM discipline

Communication skills

Drone License USA Part 107

Travel readiness

Tools

Salesforce

Gong

Glean

Job description

Procore is seeking a Customer Success Manager in Austin to manage a ~70+ mid-market AEC customer portfolio, focusing on health, adoption, retention, and revenue expansion. You will lead onboarding, drive value realization, and collaborate with Sales, Solutions, Services, and Product teams.

You will report to the Manager, Customer Success and travel ~15–20% domestically. AUSA Part 107 license and strong CRM discipline are required for success in this fast-paced role.