Strategic CSM for Ad-Tech & OTT Platforms

5V Video; United States; Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

5V Video is seeking a Senior Customer Success Manager in the United States to be the main contact for strategic clients and help them maximize value from the platform.

You will own renewals, upsells and expansion conversations, lead client discussions, and collaborate with Product and Engineering to address client needs. This is a highly client-facing, commercially minded role with room to grow as the customer base expands.

Qualifikationen

• 5+ years in Customer Success, Strategic Account Management or a similar role.
• Experience in SaaS or technology platform business.
• Track record of managing and growing strategic accounts, including renewals, upsells and expansion.
• Confidence leading conversations with senior and executive-level clients, including during escalations.

Aufgaben

• Act as main point of contact for a portfolio of strategic clients, building trusted relationships up to executive level
• Lead regular client conversations, discovery sessions and account reviews
• Own renewals, upsells and expansion conversations directly with clients
• Handle complex client issues and escalations, and keep clients informed and confident
• Represent the client internally, working with Product and Engineering to address needs
• Track customer health, adoption, risks and opportunities across accounts
• Manage an existing Customer Success team member, with scope to grow the team

Kenntnisse

Customer-facing

Ad-Tech / CTV / OTT

SaaS / tech platform

Account renewals & upsells

Leadership / team management

Data-driven / analytical

Jobbeschreibung

5V Video is seeking a Senior Customer Success Manager in the United States to be the main contact for strategic clients and help them maximize value from the platform.

You will own renewals, upsells and expansion conversations, lead client discussions, and collaborate with Product and Engineering to address client needs. This is a highly client-facing, commercially minded role with room to grow as the customer base expands.