Strategic CSM for Enterprise & Mid‑Market Growth

TTN Talent; San Francisco (CA); Sur place; USD 162 000 - 198 000; Plein temps

Résumé du poste

TTN Talent in San Francisco is seeking a strategic Customer Success leader to own key relationships with mid-market and enterprise customers, translating a deep technical product into tangible customer value.

You will work cross-functionally with Product, Engineering and Sales to shape scalable processes as the company grows, driving retention, expansion and a superior customer experience.

Qualifications

• Experience in Customer Success, Account Management or a similar customer facing role within B2B technology.
• Experience at an early-stage, high-growth startup.
• Ownership of strategic relationships with mid-market or enterprise customers, including senior and C-level stakeholders.
• Ability to understand a technical product deeply and translate capabilities into customer value.
• Ability to manage complex customer issues and escalations while working cross-functionally with Product, Engineering and Sales.
• Proactive, commercially minded CS leader rather than primarily reactive support.

Responsabilités

• Own important customer relationships and contribute to retention and expansion.
• Collaborate with product teams to shape processes as the company scales.
• Work cross-functionally with Sales and Engineering to ensure a high-value customer experience.

Connaissances

Customer Success

Account Management

B2B Tech

Strategic Relationships

Description du poste

TTN Talent in San Francisco is seeking a strategic Customer Success leader to own key relationships with mid-market and enterprise customers, translating a deep technical product into tangible customer value.

You will work cross-functionally with Product, Engineering and Sales to shape scalable processes as the company grows, driving retention, expansion and a superior customer experience.