Strategic CSM – Enterprise Growth & Renewals

Canva; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity packages

Health benefits

401(k) plan

Parental leave

Vibe & Thrive allowance

Flexible leave options

Job summary

Canva in Austin, TX is seeking a Strategic Customer Success Manager to own the post-implementation journey for Canva Enterprise across North America. You’ll guide customers from onboarding through renewal and expansion as a trusted advisor.

Collaborate with Strategic Account Executives, Implementation, Technical Account Managers, Solutions Consultants, and partners to deliver seamless experiences and maximize account value.

Qualifications

• 6+ years of enterprise post-sale experience in B2B SaaS with proven renewal/expansion success.
• Ability to build data-driven narratives for customer decision-makers and internal teams.
• Commercially minded with accountability for revenue growth and negotiates effectively.
• Consultative and strategic mindset; partners across functions to drive value.
• Builds and sustains executive-level trust across complex organizations.

Responsibilities

• Lead the post-sale relationship for Canva Enterprise strategic accounts through renewal and expansion.
• Collaborate with Strategic Account Execs, Implementation, TACMs, Solutions Consultants, and partners to ensure seamless experiences.
• Identify upsell/cross-sell opportunities in collaboration with Sales and client needs.
• Own renewal execution and expansion strategy, contributing to net and gross retention.
• Diagnose risk, mobilize cross-functional resources, and protect and grow accounts.

Skills

Enterprise SaaS (6+ yrs)

Data driven storytelling

Commercial mindset

Consultative selling

Relationship building

Executive communication

Job description

Canva in Austin, TX is seeking a Strategic Customer Success Manager to own the post-implementation journey for Canva Enterprise across North America. You’ll guide customers from onboarding through renewal and expansion as a trusted advisor.

Collaborate with Strategic Account Executives, Implementation, Technical Account Managers, Solutions Consultants, and partners to deliver seamless experiences and maximize account value.