Head of Customer Success, Americas

Canva; Austin (TX); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Equity packages

Health benefits plan

401(k) retirement plan with company contribution

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Job summary

A leading design platform in Austin is seeking a Head of Customer Success for the Americas to lead a team dedicated to enterprise customers. You will define and execute customer success strategies, drive adoption and retention, and develop high-performing teams. The ideal candidate has a proven background in B2B SaaS and a strong regional market understanding. This role includes competitive benefits, such as equity packages and health plans.

Qualifications

• Experience building a Customer Success function for high-growth B2B SaaS.
• Proven track record of driving growth in a large book of business.
• Ability to develop high-performing, purpose-driven teams.

Responsibilities

• Define and execute the Customer Success strategy for the Americas.
• Lead and coach a Customer Success Management team.
• Enhance customer adoption and retention.

Skills

Strategic leadership

Customer success function building

Regional (Americas) market expertise

People leadership

Customer-first mindset

Cross-functional influence

Job description

Overview

Direct message the job poster from Canva

Join the team redefining how the world experiences design

Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we’ve expanded to hubs in Austin and San Francisco. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. This role gives you a sense of the work you’ll start with, but it will evolve over time.

Head of Customer Success, Americas — you will lead our growing team supporting Canva’s enterprise customers across the region. You’ll be responsible for building and scaling a high-performing Customer Success organization that delivers consistent, measurable value to Canva’s most important accounts. Your team supports a broad portfolio of customers across industries and use cases, and plays a critical role in driving adoption, impact, and long-term customer growth.

This is a senior leadership role that requires both strategic thinking and hands-on execution. You’ll partner closely with Sales, Product, and Support to ensure our customers achieve real outcomes with Canva—and that our internal teams are set up to deliver them consistently.

At the moment, the role is focused on

• Define and execute the Customer Success strategy for the Americas, aligned with Canva’s global goals.
• Lead and coach a CSM team focused on our most strategic customers.
• Build and scale foundational CS practices, including value realization, success planning, and executive engagement.
• Enhance customer adoption and impact, with a focus on long-term value and retention.
• Operate within constraints—balancing customer expectations with scale, resourcing, and complexity.
• Partner closely with Sales leadership to ensure tight alignment on shared customer outcomes.
• Champion the voice of the customer across Canva, influencing product direction and internal priorities.
• Hire, develop, and retain top CS talent, fostering a culture of excellence, ownership, and collaboration.

Who we are looking for

• A hands-on, strategic leader with experience building a Customer Success function for high-growth B2B SaaS, especially with enterprise, strategic, and public sector customers.
• Strong regional (Americas) market expertise.
• Proven track record of driving significant growth in a large book of business.
• Excellent people leadership with the ability to develop high-performing, purpose-driven teams.
• Customer-first mindset with ability to drive value at strategic and operational levels.
• Executive presence and cross-functional influence with Sales, Product, and senior leadership.

About the team

At Canva, our mission is to empower the world to design. Our Go-to-Market (GTM) team brings that mission to life for some of the world’s most recognized brands. We combine creativity, strategy, and product expertise to show how Canva can unlock real value at scale. Our focus is on building partnerships that last.

Additional information

What’s in it for you?

We work hard toward ambitious goals and enjoy moments of magic, connectivity, and fun. We offer a range of benefits to support you in and outside of work.

• Equity packages — we want our success to be yours too
• Health benefits plan
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance for wellbeing and social connection
• Flexible leave options to support personal needs

Check out lifeatcanva.com for more info.

Other things to know

We hire based on experience, skills, and how you can enhance Canva and our culture. Please share your pronouns and any adjustments you may need during the interview process.

We celebrate all backgrounds and welcome applications even if your skills don’t perfectly match the listed requirements. Interviews are conducted virtually.