Strategic Enterprise CSM — Growth & Adoption Leader

Yoodli AI Roleplays

Seattle (WA)

Hybrid

USD 150,000 - 170,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401k plans

Flexible PTO

Free lunches at the office

Job summary

Yoodli AI Roleplays is seeking a Strategic Customer Success Manager to ensure seamless experiences across the customer journey for enterprise accounts. You will strengthen client relationships, drive satisfaction, and lead adoption and retention while partnering with sales, product, and leadership to unlock growth opportunities.

The role emphasizes strategic thinking, analytics, and automation to improve lifecycle efficiency from onboarding through renewal, with a strong emphasis on measurable

Qualifications

5+ years of experience as an enterprise customer success manager.
Proven track record managing enterprise accounts and driving adoption.
Experience shaping customer experience strategies for enterprise lifecycles.
Strong cross-functional collaboration with sales, leadership, and product teams.
Exceptional verbal and written communication skills.

Responsibilities

Ensure seamless customer experiences across all stages of the customer journey.
Build strong customer relationships and maximize satisfaction.
Drive growth by managing enterprise client accounts and expanding business.
Collaborate with sales, product, and leadership to deliver customer value.

Skills

Enterprise CS

Account management

Cross-functional collaboration

Communication

CRM proficiency

Analytics

Automation

SaaS knowledge

Tools

CRM tools

Analytics tools

Job description

The role emphasizes strategic thinking, analytics, and automation to improve lifecycle efficiency from onboarding through renewal, with a strong emphasis on measurable

Get your free, confidential resume review.

or drag and drop your file here.