Strategic Enterprise CSM - Growth & Renewal Leader (Hybrid)

Canva; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health benefits

401(k) with company contribution

Parental leave

Vibe & Thrive allowance

Flexible leave

Job summary

Canva is hiring a Strategic Customer Success Manager for North America. You will own end-to-end post-implementation engagements for strategic accounts, driving adoption, renewal and growth. You will partner with Account Executives, Implementation, TAC, Solutions and Partners to secure value and retention.

The role is hybrid in Austin, TX, requiring 1-2 days in the office weekly and a data-driven, commercially minded mindset to maximize account value.

Qualifications

• 6+ years of Enterprise post-sale experience in B2B SaaS with proven renewal/expansion results.
• You use data and analytics to tell compelling stories and influence stakeholders.
• You think like a business owner, driving revenue and negotiating strategically.
• You lead with curiosity and connect product value to business outcomes.
• You build trust across levels and navigate complex org structures.

Responsibilities

• Lead post-sale relationship for Canva’s strategic accounts within the customer journey.
• Identify upsell/cross-sell opportunities in partnership with Sales.
• Own renewal execution and expansion strategy for a strategic book of business.
• Diagnose risk, create mitigation plans, mobilize internal resources to protect accounts.
• Collaborate cross-functionally to advocate for customer needs and influence roadmap.

Skills

Data storytelling

Commercial acumen

Consultative selling

Relationship building

Effective communication

Job description

Canva is hiring a Strategic Customer Success Manager for North America. You will own end-to-end post-implementation engagements for strategic accounts, driving adoption, renewal and growth. You will partner with Account Executives, Implementation, TAC, Solutions and Partners to secure value and retention.

The role is hybrid in Austin, TX, requiring 1-2 days in the office weekly and a data-driven, commercially minded mindset to maximize account value.