Strategic CSM: Drive Renewal & Growth (Hybrid)

Atlassian; San Francisco (CA); Hybride; USD 121 000 - 158 000; Plein temps

Résumé du poste

Atlassian is hiring a Customer Success Manager (CSM) in the United States. You will partner with DX's customers to drive engineering transformation using our platform, managing a key segment through implementation, rollout, and renewal.

You’ll focus on usage, business alignment, and solving high-value use cases while helping customers succeed. Our team works across offices, home-based environments, or a hybrid setup; Atlassians can work from anywhere within our legal entities.

Responsabilités

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Description du poste

Atlassian is hiring a Customer Success Manager (CSM) in the United States. You will partner with DX's customers to drive engineering transformation using our platform, managing a key segment through implementation, rollout, and renewal.

You’ll focus on usage, business alignment, and solving high-value use cases while helping customers succeed. Our team works across offices, home-based environments, or a hybrid setup; Atlassians can work from anywhere within our legal entities.