Strategic Customer Success Manager

Atlassian; Seattle (WA); Hybrid; USD 100.000 - 158.000; Vollzeit

Benefits dieser Stelle

Bonuses/Commissions

Equity

Health benefits

Zusammenfassung

Atlassian is seeking a Customer Success Manager (CSM) to partner with DX customers, guiding engineering transformation using our platform. You will manage an important customer segment through implementation, rollout, and renewal, ensuring product utilization, business alignment, and high-value use cases across the company.

Work arrangements are flexible—office, home, or hybrid—with Atlassians eligible in locations where we have a legal entity.

Qualifikationen

• Experience in customer success or account management.
• Ability to manage full lifecycle from implementation to renewal.
• Strong collaboration with cross-functional teams to drive outcomes.

Aufgaben

• Join a team of CSMs and report to Manager of Commercial Customer Success.
• Own the full customer lifecycle from implementation to renewal.
• Create and maintain customer success plans and track initiatives.
• Meet targets for renewals and expansion and forecast renewals.
• Identify renewal challenges and drive strategic value.
• Lead executive discussions aligning with account strategy.
• Discover expansion opportunities within accounts.
• Collaborate with all business functions to ensure customer success.
• Proactively track and report key account metrics.

Kenntnisse

Customer success

Account management

Renewals

Cross-functional collaboration

Strategic planning

Tools

CRM systems

Jobbeschreibung

Atlassian is seeking a Customer Success Manager (CSM) to partner with DX customers, guiding engineering transformation using our platform. You will manage an important customer segment through implementation, rollout, and renewal, ensuring product utilization, business alignment, and high-value use cases across the company.

Work arrangements are flexible—office, home, or hybrid—with Atlassians eligible in locations where we have a legal entity.